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FAQ

Where we are located?

We are located in Sydney, Australia.

PO BOX 163, Doonside, NSW 2767

How do I contact staff for inquiries?

If you have any questions feel free to ask our staff.

Email:   support@maincentric.com.au

Mobile:  0431407055

Can I talk live about inquiries while on the website?

Yes, that is possible it's very simple.You just have to click on the "Blue chat box on the left at the bottom of the page" which is highlighted in red to chat to one of the operators .

 

What time is the customer support line available?

Monday -Friday: 8:00 Am  to 12:00 noon

Saturday- Sunday:9:00 Am to 6:00 Pm

How long does delivery take?

Australia 

usually 2-7 business days.

International

United States, New Zealand

usually 2-3 weeks.

What payment method do you accept?

We accept PayPal, Credit Cards.

Why is my order canceled?

We may cancel orders that are high risk, due to security reason regarding fraudulent orders.And further details confirming your the cardholder making the purchase before we processing the order or cancel may be needed.

How do I track my products?

This is done by entering the tracking code on the post office website through the following link.

https://auspost.com.au/parcels-mail/track.html#/track

Where do we ship to?

At the moment we only ship to Australia, United States, New Zealand however, in the near future we are planning to ship to other countries.

Where to find the reward Icon?

The Reward Program icon can be found below on any page of our website. As shown in the following image.

How to redeem rewards?

 1

This is done by clicking on the reward program icon at the bottom of any page.Then navigating to rewards. As shown in the following images.

 

 

2

The code to redeem your rewards will be sent to you via email (as shown below).

 

3

 Lastly, copy and paste the code into the text box at the checkout (as shown in the example below).

Do you have any social media?

Below are the links to our Facebook , Instagram,Twitter page 

https://www.facebook.com/Main-Centric-1347087085351659/?ref=bookmarks

https://instagram.com/maincentric

https://twitter.com/MainCentric

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